These terms and conditions govern the use of our Website. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.


1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website may only be accessible if you have registered.]


1.2  This Website may be used for your own private purposes and in accordance with these terms of use.

1.3  You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.


1.4  All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5  Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.


1.6  Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7  When using this website you shall not post or send to or from this Website any material:

(a)  for which you have not obtained all necessary consents;

(b)  that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which

encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]


1.9  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b)  you do not misrepresent your relationship with this website; and

(c)  the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11  By linking to this Website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


1.12  Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13  All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

1.14 A limited amount of the generic images used on this site are from stock photo libraries or posed by models. Wherever possible, we use images of the actual families and researchers who work with us.


1.15  We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.16  Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


On occasion, Action for A-T may choose to modify these terms and conditions. You agree to periodically review this agreement so that you are aware of any such revisions. Your continued use of this website will be deemed acceptance of the updated or amended terms.



Action for A-T does not store credit card details nor do we share customer details with any 3rd parties. Please see our Privacy Policy for more details.


Delivery timeframe – We dispatch any merchandise purchased from our online shop within 24 hours. All items are sent via Royal Mail 3-5 days delivery and as our products are physical goods, payment must be made in full before dispatch.


Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.

To cancel or return your order, please make your request in writing by email or by post. The postal address is shown below.

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). You are liable for any return postage.

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.


All cancellation requests should be made in writing either by email ( or post and are subject to the conditions listed below.

A full refund will be granted up to 60 days prior to the event. Cancellations made within 60 days of the event will incur 50% of the total price of the booking.
Cancellations made within 14 days of the event will incur 100% of the total price of the booking.


On occasion, Action for A-T receives auction and prize donations and these are always accepted in good faith. Where ever possible, great care is taken to ensure that these items are described accurately but as the prize information is often provided by the donors themselves, Action for A-T cannot warrant the accuracy of the descriptions provided. Where items are not described accurately, Action for A-T may offer a full refund but also reserves the right to exchange or replace these items with a similar one of equal value. Any time period or date specified cannot be altered unless agreed in writing with Action for A-T.


Action for A-T Charity is registered in England and Wales No. 1145303. The registered address is: Aruna House, 2 Kings Road, Haslemere, Surrey, GU27 2QA. Tel: 01428 853313 E-mail: